Serenity Insurance offers a wide variety of services with coverage across 47 states. Here are a few highlights:
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Lori from Washington sent,
I’ve had the most sincere and pleasant person to work with – Judy Eastwood – and it’s made a difficult situation a little smoother. I would like to transfer my auto policy from American Family to Serenity and will be talking to Judy about that soon. I thank you for all of your understanding and patience!
Katie from Tennessee sent, “Hi Curtis, Kat again. Thank you soooo so much for all of your help with this mess! Please tell your boss that I think you are fabulous and I am so glad you are my insurance guy!”
Doug from California said, “You have a great team member in your agent Will. I have four other insurance companies and none of those agents took the time to explain exactly what was happening when I purchased their insurance. Will was very patient, explained the process and really put me at ease. I was so impressed with his service when he did my auto insurance, that I moved my motorcycle policy to your agency as well.”
Emily from KY left a comment on our Myspace saying we are “the most helpful people ever!”
M.A. from Texas sent, “Hello Pam, how are you? Thanks for all the hard work you have done for me. I hope your supervisor gives ua a raise because you’re a really good agent.”
Cynthia from Missouri sent:
“I have been a customer of Serenity Group for approximately two years. I have never had an unpleasant experience when calling in. Even when my son had is accident Serenity Group was on their toes.
But today I had the “very” pleasant experience of speaking with Steve Nick. He was very professional and personable during our conversation. I must admit, I had a little attitude when I called in and Steve never missed a beat. After our conversation was over I think he went beyond the call of duty. I emailed him and requested a copy of my insurance coverage and it took him literally less than five mins to email back with the information.
Being in the customer service field myself I know how frustrating it can be at times dealing with demanding clients. Steve earned his pay today with me. He is definitely a keeper. If there are any awards or incentives to be given he earned double with me today.
Thank you,
Cynthia”
Justin from CA sent:
I just wanted to express the great experience I had with Serenity, thanks in part to CRAIG BARTHOLOMEW…!!!
My insurance was canceled weeks ago, then I moved, and was referred to Serenity by my brother, and man, did you guys deliver!
I really don’t know what to say other then I thought I should recognize the fact that he was awesome as a customer service rep- it seems rare these days… honestly, that was the easiest, quickest insurance experience I have ever had!!! Probably the most useful customer service call I’ve had in a long time!!! u rock—
thanks for the quote, the insurance, your time…..
thanks again, Justin
Sarah from California sent -
Hi Taylor,
Whew!!! Thanks for all your help, this is a first time for us and I hope the last (SR-22). All in all, thank you so much for all your help!! You were very informative, professional, patient and understanding. Excellent customer service! I hope you show this to your Superior. I wish I could have someone like you for all my customer service needs.
Thank you so much and best wishes to you,
Sarah
Crystal from California said, “Hello Amparo… Thank you sooooo much for your help last week. You were very helpful and kind! Thank you and I hope you had a great 4th!
Crystal
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